Solution for Messaging Notifications via Phone Number
Messaging via customers' phone numbers in the Company's database
: Display the results through an existing or newly opened LINE Official Account,
specifically for messaging notifications.
A 'Unique Messaging Template' designed to enhance communication efficiency with your customers through your LINE Official Account alongside broadcasting and target specific groups using their UID.
Main Features of LINE Official Notification
Message your customers
even if they're not friends of your LINE OA.
Message only
notifications.
Service available for
Verified or Premium
Accounts.
Message templates exclusively designed for messaging via LINE Official Notifications
✔️ Highly secure, difficult to counterfeit messages.
✔️ Ready-made templates with real-time responsiveness for all applications.
✔️Addresses more than 20 objectives according to user needs.
LINE Official Notification Templates
How is LINE Official Notification different from other messaging types
| LINE Official Notification | Broadcast Messages | Targeted Messages Using LINE UID (Unique Identifier) |
|---|---|---|
| ✔️ Notifications must be directly relevant to the user.
✔️ Clear and distinct message format. ✔️ Message using customers' phone numbers in the Company's database. ✔️ Recipients can be either friends or non-friends with your LINE OA. |
✔️ No limitations on the purposes of messaging.
✔️ Diverse message formats. ✔️ Recipients must be friends with your LINE OA. You can choose to message all friends or select recipients based on specific criteria. |
✔️ No limitations on the
✔️ Diverse message formats. ✔️ Recipients must be friends with your LINE OA. Specify recipients with LINE UID. |
How user can receive LINE Official Notification
In addition to requirements ① and ②, the phone number you specify must match the same user’s phone number in LINE’s database for Notification messages to be sent.
You can send messages to users based on their registered phone number, even if they have not added your Official Account as their friend.
Interested in using LINE Official Notification
Apply a Verified Account to access LINE Official Notification.
Corporate Businesses interested in more usage details can contact our brand agency representative, or via
Use of LINE Official Notification is limited to the templates defined by LINE. As of January 2023, only the use cases below are currently accepted, with 22 types of notifications that will be briefly introduced below
Message Template Types
| TEMPLATE | ALLOWED USE CASE | EXAMPLES | |
|---|---|---|---|
| 1 | Delivery | Keep your customers updated about delivery schedule or update of products purchased. |
|
| 2 | Shipping complete | Notify your customers of complete shipment statuses for their documents or goods. |
|
| 3 | Reservation | Notify your customers about completion or cancellation of reservations having been made. |
|
| 4 | Reservation reminder | Remind your customers about their existing reservations. |
|
| 5 | Transport reservation | Notify your customers of completion or cancellation of transport reservations having been made. |
|
| 6 | Transport reminder | Remind your customers about their existing transport reservations. |
|
| 7 | Transport update | Notify your customers of changes to their existing transport reservations. |
|
| 8 | Departure notice | Remind the message recipient before departure for domestic or international travel. |
|
| 9 | Payment reminder | Remind your customers about payment deadline for existing contracts or subscriptions. |
|
| 10 | Payment complete | Notify your customers of complete statuses of payments they have made. |
|
| 11 | Payment failure | Notify your customers of payment failure. |
|
| 12 | Reimbursement | Notify your customers of completion of payment they have requested. |
|
| 13 | Product complete | Notify your customers that products they ordered have been completed. |
|
| 14 | Quotation complete | Notify your customer about complete statuses for a quotation they have requested. |
|
| 15 | Order confirmation | Notify your customer of confirmation of an order that have been purchased. |
|
| 16 | Subscription fee | Notify your customer about fixed charge for services that have been subscribed. |
|
| 17 | Application status | Application status Keep your customers updated about their application statuses. |
|
| 18 | Registration complete | Notify your customers of a completion of their registrations. |
|
| 19 | Expiration notice | Remind your customers about expiration dates or deadlines of their contracts or applications. |
|
| 20 | Contact center | Send notification messages to your customers who contact you for enquiries. |
|
| 21 | Issue resolution | Notify your customers of failure, maintenance, resolution updates of services. |
|
| 22 | Repair complete | Notify your customers of a completion of repair. |
|
For using notifications in other cases or modifying the existing format, users are required to submit a request for approval from LINE.